Sales Assistant - Online Giving
Remote
Full Time
Entry Level
Sales Assistant – Online Giving
| Title | Sales Assistant, Online Giving (Nurture and Launch) |
| Employment Type | Hourly, $20 to $25 per hour, commensurate with experience |
| Location | Remote/Hybrid if Local |
| Department | Online Giving Team |
| Level | Entry-level |
| Reports to | Manager of Customer Success |
| Submission Deadline | Rolling |
What SK is All About
Are you the right person for our team?Servant Keeper's passion is to multiply ministry impact by being the most involved technology partner for our churches and nonprofits. We reduce the administrative burden for the leaders of faith-based and mission-minded organizations, enabling them to maximize time spent on meaningfully knowing and connecting with their members.
We are growth-minded with a big vision to be actively serving 30,000 ministries by 2035. We aim to be the go-to church management software and payments solution for small and medium-sized churches and nonprofits.
Our core values are having a servant's heart, exercising grit to get more done with less, never being satisfied with the status quo, enjoying our sense of community, and to do what you say you are going to do.
Working at Servant Keeper is not for everyone, but it might be for you if you share our passion for serving ministries and embody the core values above.
What This Role is All About
Is this the right seat for you?Servant Keeper Online Giving (SKOG) is already included in our partners' subscriptions. As a Sales Assistant on the Online Giving team, you will support our Customer Success Managers so more churches are able to set up SKOG and start receiving gifts for their ministry.
You'll help the CSMs with outbound calls, booking launch calls, scheduling and following up on webinars, and running outbound email campaigns. You'll also take on other tasks the team needs to keep partners moving.
This role reports to the Manager of Customer Success and supports multiple members of the team. We are looking for someone organized, upbeat, and comfortable on the phone who thrives in a high-volume, fast-paced environment and enjoys helping a team win.
You'll join a small, fully remote team that is highly collaborative. Each week you'll share your activity, what's working, and any blockers in team meetings, and will have the opportunity for regular 1:1’s with your manager for feedback, coaching, and professional development.
Key Responsibilities
Outbound Calls
- Follow up with partners on onboarding and launch steps.
- Leave clear voicemails and send follow-up emails.
- Navigate live phone calls and schedule appropriate follow up meetings.
Launch Call Booking
- Book launch and strategy calls for newly approved partners on CSM calendars
- Confirm attendance and send reminders ahead of scheduled calls
Webinar Scheduling and Follow-Up
- Help schedule webinars and invite partners to attend
- Follow up with attendees and no-shows, and book follow up meetings for interested partners
Outbound Email Campaigns
- Help build and send outbound email campaigns to partner segments
- Track replies and route interested partners to the right CSM
CRM and Team Support
- Log every call, email, and outcome in CRM
- Keep account records accurate and up to date
- Support multiple CSMs and take on other tasks as needed by the team
How Success is Measured
Success in this role means a full calendar for the CSMs and more partners launched.- Weekly call activity
- Launch calls booked
- Webinars scheduled and attendee follow-ups completed
- Demos booked from calls, webinars, and email campaigns
- Accurate, up-to-date Salesforce records
Requirements
- Experience in a phone-based role such as sales, customer service, or appointment setting
- Experience in the church or nonprofit sector (preferred but not required)
- A servant's heart for listening to and building relationships with ministry leaders
- Comfortable making a high volume of calls and leaving voicemails
- Excellent verbal and written communication skills
- Highly organized, with strong follow-through and attention to detail
- Able to multitask, prioritize, and manage time effectively
- Experience with a CRM; Salesforce is a plus
Comp and Benefits
- Mission-driven company and team
- $20 to $25 per hour, commensurate with experience
- Paid time off (PTO)
- Competitive medical, dental, and vision insurance
- Short and long-term disability
- Life insurance
- HSA and FSA options
- 401K plan
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